Acorn Roofing Solutions (ARS) Terms & Conditions


1. The estimate is valid for a period of 30 days from the date of issue after which we reserve the right of withdrawal or modification.

2. Whilst every effort is made to ensure that the specification in the estimate is correct, we reserve the right to make modifications to this on site when unforeseen circumstances arise. Wherever the client gives instruction-involving changes in the work this may constitute additional costs for which an extra fee will be charged.

3. The advice and recommendations given in our reports are intended for the exclusive use of our own company and personnel. We will not accept liability for any claims arising out of the use by other parties of the information contained therein.

4. A C.O.S.H.H. Risk Assessment will be carried out prior to the contract commencing. Information from, and co-operation with the client will be necessary to produce a valid assessment. The client will be responsible for compliance with the C.O.S.H.H. Risk Assessment and safety signs.

5. All invoices are payable in full within 28 days of date of invoice. A guarantee will not be issued until payment has been received in full. Where stage payments have been agreed in advance these will be paid at the completion of each stage.

6. The Client is required to notify Acorn Roofing Solutions (ARS) of arrangements for its Operatives to obtain access to the premises. Any time lost through failure to make such arrangements will be charged as an extra.

7. Except where occasioned by the negligence of Acorn Roofing Solutions (ARS) or its servants Acorn Roofing Solutions (ARS) accepts no liability for accidental loss, damage, or the contents of any such premises, or to any persons, or to any animal or plant life therein, or for any nuisance caused to the Owners or Occupiers of any such premises and the Client shall release and indemnify Acorn Roofing Solutions (ARS) from and against all claims arising from such loss, damage or injury as aforesaid. In no circumstances does Acorn Roofing Solutions (ARS) accept liability for the following:

a. Acorn Roofing Solutions (ARS) will take every precaution to prevent the staining of ceilings, etc. but should such stains arise from the need to give timbers adequate treatment no liability is implied or accepted by the Acorn Roofing Solutions (ARS)

b. Any damage to the ceiling structure, whether or not the roof space, in which Acorn Roofing Solutions’ staff is to work, where it is structurally in a weakened condition, through insect or fungal attacks, or for any other cause.

c. Damage to the electrical wiring which has become apparent, or been sustained in the building, or buildings, in the course of the treatment.

d. Damage to floor boarding in treatment areas, although every reasonable effort and care will be taken.

e. Collapse of insecure brickwork during Acorn Roofing Solution’s work, if due to the collapse of insecure brickwork or to irregular bonding of the brickwork, or ant other cause, the additional unforeseen work found to be necessary will be charged as an extra.

f. The Client is advised to remove from the premises any liquids or foodstuffs liable to contamination during the course of treatment, not to replace carpets or floor coverings until the solvent has evaporated, not to lay “vinyl” floor coverings on floors that have been treated without first obtaining the floor coverings manufacturers recommendations.

g. Defects, which are found in the plumbing. If during the course of our work any unforeseen defects are noted to the plumbing, the Client will be advised and any repairs we carry out will be charged as an extra.

8. Electricity supply, on normal voltage, is to be available to the Contractor (ARS) during normal working hours, without charge.

9. Estimates are accepted subject to the above conditions. No alteration to these conditions will be accepted without written confirmation.

10. Any complaint relating to work invoiced should be forwarded in writing within 14 days of the original invoice date.

11. For any claims against the Guarantee(s) issued, Acorn Roofing Solutions (ARS) reserves the right to charge a call-out fee. This amount would be reimbursed if we were at fault with our works.

12. The guarantee remains valid regardless of ownership. If re-assignment is required a fee will be charged.

13. The property is to be kept in a reasonable state of maintenance and repair. Areas of treated timber must be free from moisture penetration.

14. The damp proof course is not bridged in any way whatsoever.

15. Guarantees may be invalidated if recommendations in conjunction with the original, or subsequent reports have not been complied with.

16. Copies of guarantees and searches for guarantees are available subject to an administration fee.

All Our Services
  • Tiling
  • Slating
  • Felting flat roofs
  • Lead work
  • Lead flat roofing
  • GRP fibreglass flat roofs
  • Rainwater goods (Guttering & downpipes)
  • PVC Fascia, soffit, & barge boards
  • Velux roof windows
  • Fakro roof windows
  • Sky lights
  • Sun tunnels
  • Loft conversions
  • Loft ladders
  • Green roofs
  • Liquid applied roofing
  • Solar PV installations
  • Chimney rebuilds & repairs
Why Choose Us
  • Why Choose Us
    Why Choose Us?
    We are big enough to take on any challenge yet are small enough to provide a personal service. We give a reliable service that is cost effective without sacrificing quality.
  • Our Experience
    Our Experience
    Our team specialise in a first class finish. We only employ highly skilled professionals who have ample training and experience in their specialist fields. We are extremely proud of our reputation of timely, tidy, respectful, and focused employees.
  • How We Work
    How We Work
    We support you from start to finish, focusing on providing the best value for money we analyse your requirements, provide you with the options available to you and work to your needs and budget without forfeiting quality and sustainability.